Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Email：support@home-resonance.com
After I place my order, how long until it arrives?
After I place my order, how long until it arrives?
Orders typically ship within 1-5 business days after payment processing, unless otherwise noted at the time the order is placed or if you receive an email notification indicating a delay for any items in your order. Delivery times may vary based on the carrier, destination, and any unforeseen delays.
Do you offer expedited shipping options?
Do you offer expedited shipping options?
We don't have expedited shipping options presently, this item may be improved later.
Can you deliver my order to PO Box?
Can you deliver my order to PO Box?
We do not send PO BOX because our products are big.
Do you charge sales tax?
Do you charge sales tax?
We charge sales tax presently, but there may be changes in the later period according to the actual situation.
Do you ship internationally?
Do you ship internationally?
Currently, we can only provide shipping to the U.S. For further information, please e-mail us at support@home-resonance.com with details of the selected product, purchasing quantity, and shipping location for a quotation.
How much do you charge for shipping?
How much do you charge for shipping?
Basic shipping to nearly everywhere in the continental U.S. is FREE, no matter how large your order is. You can also choose to upgrade your shipping to in-room delivery or even assembly service for an additional fee. If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.
How will my furniture ship?
How will my furniture ship?
In order to ensure that your new furniture arrives in pristine condition, we generally ship using carriers that are specialized in shipping furniture. If you place an order for a smaller item it may ship using a standard courier service.
Does the delivery price includes installation service?
Does the delivery price includes installation service?
The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure.
Can I track my shipment?
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...
Where is my order?
Where is my order?
You can track your order through My Account. In Order History, you'll find an estimated delivery date which is the most up-to-date information we have for you.
Can I change my delivery address?
Can I change my delivery address?
If you would like to change your delivery address, please contact us immediately. As we do not transfer stocks/orders between stores hence if your order has already arrived in your selected location and requires a transfer, an additional surcharge applies.
Can I add an item to my order?
Can I add an item to my order?
Yes, you can, however, as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organize for split-delivery service, please contact us for more information.
Can I cancel my order?
Can I cancel my order?
If the order has not been processed, we can honor the request, and a full refund will be issued.
Can I return my order?
Can I return my order?
If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.
An item I just picked up is missing a package, what should I do?
An item I just picked up is missing a package, what should I do?
In the unlikely event that the item you self-pickup is missing a package, please contact us and our team will further assist you.
What happens if I no longer have the packaging for the item?
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
What should I do if the products are defective?
What should I do if the products are defective?
Our products are designed to last, and we stand by their quality. All of our product comes with a one-year warranty.If you do have problems with your product please take photos or videos that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away to work with you to determine the appropriate next steps.